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FAQS AND DISCLOSURES

Please read through this page before you submit payment for your order.
By paying your invoice you are agreeing to these terms and conditions.

 

CUSTOM ORDER DESIGNS AND PRICING

Custom orders start at $36/dozen for basic designs. Elaborate designs start at $48/dozen. All cookies are priced based on design.

I do my best to create original work that has artistry and originality. For this reason I avoid copying exact designs of other cookie artists, and doing copyrighted character themes. If you send inspiration pictures, I ask that you also provide the original creator of the cookies so I can properly give credit if I post pictures. 

If there is a change in the design originally discussed on your invoice, I will need 2 weeks notice, or a partial rush fee will be added to your order.

MINIMUM ORDER REQUIREMENTS

My minimum order is 1 dozen. I specialize in small batch orders and prefer to bake between 1-6 dozen per week.

HOW FAR IN ADVANCE SHOULD I SUBMIT AN ORDER REQUEST?

I take on limited orders every week, therefore I book out quickly. I AM CURRENTLY BOOKED THROUGH THE END OF 2019. Any order that I take on with less than 14 days notice will be charged a $10/dozen rush fee.

HOW MANY DESIGNS? HOW MANY FLAVORS?

I specialize in creating “sets”. This means that I only create a few designs per dozen. For 1 dozen orders there can be up to 3 designs. For 2 dozen orders there can be up to 4 designs. For 3-4 dozen there can be up to 6 designs. For 5-6 dozen there can be up to 9 designs. 

There is a 2 dozen minimum for specialty flavors besides vanilla bean, and a 4 dozen minimum for 2 flavors, and a 6 dozen minimum for 3 flavors.

More designs and flavors in smaller orders are available at a surcharge.

DO YOU DELIVER? WHERE DO I PICKUP?

For custom orders I ask that you pick up your order at my home in West Boise. Currently, the only way I can accommodate multiple orders per week, is by having pickups exclusively on Fridays and Saturdays. If you have an order with me, the date we discuss will be your pickup date, and I will contact you 3-6 days before pickup to arrange a pickup time. ***Please make arrangements in your schedule to pick up your order for the date you request your order to be due. If you need a different pickup date than the one listed on your invoice, I cannot guarantee that I will have availability for your new date.*** If a meet up or delivery is requested a $20 fee will need to be paid before I can bring your order to you.

Please make note that I reside and work in Boise, ID. As of July 1, 2019 I will not be taking any new custom orders that need to be shipped for the remainder of the year.

PAYMENTS

For ALL custom orders, payment is due one week before your pickup date. This is the only way I can guarantee that I am paid for my work. All payment is done through Square.

All orders for October-December will require a 20% deposit to hold your date. 

For pre-orders, payment is due when ordering through my Square Store.

INGREDIENT DISCLOSURE

All cookies are made with a vanilla bean sugar cookie, and egg white royal icing unless otherwise noted.

REFUND POLICY

No refunds are issued for custom orders. If you are not satisfied with your order, please reach out to me so I can make it better. If you do not pick up your order, it will be forfeited, and no refund will be given.

BREAKAGE DISCLOSURE

Darling Cookie Co. is not liable for any damages or breakage once the order has been picked up, shipped, or left our home bakery location.

ALLERGENS

Allergens include: EGGS, WHEAT, DAIRY, and NUTS

I am currently not accepting orders that are allergen-free.

COTTAGE FOOD LICENSE

Cookies are made in-home under Idaho’s cottage food law. My cottage food license is up to date, and I follow safe food handling guidelines.

Please contact me with any further inquiries you may have. By paying your invoice, you agree to the terms and conditions on this page.